Troubleshooting Configuration Management NetMRI

Problem: While configuring our NetMRI appliance I notice that I was unable to view the configuration for serveral of our Routers and Switches, if I looked under Network Explorer --> Devices à Entire Netork I can see I have 20 devices but under the "Configuration Management" tab I am only able to see 6 devices.

                                                             Fig 1

                                                    Fig2                       


After clicking on one of the devices from within the "Network Configuration" tab, and selecting the "Errors" option I was greeted with the below message:

                                                       Fig 3
Solution:
After receiving the above error I knew it was time to log into this Switch and re-configure the SSH RSA key.

Switch Commands to delete the SSH rsa key then recreate a new one:

config t
no crypto key rsa (naturally you would think this is the command, but it's not instead it tells you the correct command)
crypto key zeroize rsa
crypto key generate rsa
1024 (when ask for the RSA key bit)
wr mem
      

Once that's done the next step is the log into the NetMRI appliance to reset the authentication information and update the device. This will occur automatically after 24 hours, or you can do it manually but navigating to Network Explorer --> Devices
then click on the device in question and go to the "Settings" tab -->"Config File Collection" and click "Reset Authentication info" then "Update" and lastly "Get Configs".

Check your error tab again for good measure if all goes well look under the config tab and you should now be able to manage the configuration on this device.